Customer Service Associate

Location: Irvine, CA
Job Type: Temp-to-hire

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Summary/Contribution of Position:

The Customer Service Associate mainly processes orders via online, phone, fax, and emails.  Other non- ordering job functions include interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services.

 

Essential Duties and Responsibilities

Customer Service

  • Receive and process customers’ orders - Main job function
  • Resolve customer questions related to orders.
  • Receive and analyze customers' requests and correspond with customers to provide requested information.
  • Generate invoices and price quotes for customers.
  •  Record details of inquiries, comments and complaints.
  •  Manage customers' accounts and database of contact information.
  • Conduct inventory checks for customer.
  • Send confirmation of order to customer.
  • Process credit card purchases with Quickbooks and perform customer verifications.
  • Maintain records of customer interactions and transactions.
  • Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Assist in Returns and Replacements
  • Collaborate with the Accounting department for customer credit card charges, and customer “hold” accounts.
  • Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies.

 

Miscellaneous Duties

  • Collaboration may be necessary with internal departments
  • Inputs new customers into the database
  • Initiates promo codes and computer input for tracking
  • Labels, weighs, stamps, and ships sample kits
  • Maintains liaison with other departments for order completion

*Duties include but are not limited to the above duties

 

Supervisory Responsibilities:

None

 

Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications: Quickbooks, Salesforce or other CRM database software
  • Ability to type
  • Knowledge of administrative procedures

 

Core Competencies:

  • Detail Oriented
  • Flexible
  • Patient
  • Team Player
  • Strong communication skills
  • Organized/ Time Management
  • Stress tolerance

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