Location: Irvine, CA

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Position Summary:

The primary responsibility of the Customer Success Associate (internal sales) is to meet sales goals and generate leads by nurturing existing clients and identifying new sales opportunities. Due to the technical nature of Zymo Research products, the ideal Customer Success Associate candidate must have a life sciences background (education/work experience) to ensure engaging and productive conversations with clients. The ideal candidate should have a passion for science, sales, and customer support. Additionally, qualified candidate should enjoy being challenged and driven by achievement.


Essential Duties and Responsibilities

  • Learn, promote, and sell different products from Zymo Research
  • Engage with prospective and existing customers via phone and email
  • Closing sales deals and meeting conversions
  • Coordinate sales efforts with different departments such as marketing, business
  • development, technical support, and customer service
  • Provide general technical support
  • Provide sample/trial kits and follow-up with customers
  • Perform cost-benefit analyses of prospective and existing customers
  • Maintain internal databases (Salesforce, CRM, Excel, etc.) with prospective client information
  • Generate, prepare, and present professional and accurate sales reports

Required Skills and Experience:

  • Bachelor’s degree in life sciences (biology, biochemistry, microbiology, cell biology, etc.)
  • Proven sales experience in life sciences, pharmaceutical, and biotechnology industries
  • Ability to work independently, multi-task, prioritize, and manage time efficiently
  • Ability to negotiate and build productive business professional relationships
  • Excellent communication, collaboration, problem-solving and organizational skills (verbal and written)
  • Strong computer skills (Microsoft Office) and familiarity with CRM/Salesforce
  • 1-3 years’ experience in sales or any customer-facing role
  • Ability to travel at least 5-10% of the time

Benefits:

  • Health insurance-medical, dental, and vision
  • Basic life insurance
  • 401(k) with employer match
  • Generous Paid Time Off (PTO) days
  • 9 Paid Holidays
  • Performance Bonus
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