Terms of service

Terms of Purchase (Product Use Limitation & Warranty)

We warrant to you, our direct customer, that our goods shall conform substantially to the description of such goods as provided in our catalogues and literature accompanying the goods until their respective expiration dates or, if no expiration date is provided, for 6 months from the date of your receipt of such goods. THIS WARRANTY IS EXCLUSIVE, AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Our warranty shall not be effective if we determine, in our sole discretion, that you have altered or misused the goods or have failed to use or store them in accordance with instructions furnished by us. Our sole and exclusive liability and your exclusive remedy with respect to goods proved to our satisfaction (applying analytical methods reasonably selected by us) to be defective or nonconforming shall be the replacement of such goods free of charge, upon the return of such goods in accordance with our instructions, although at our discretion we may provide a credit or refund. IN NO EVENT SHALL WE BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. If we manufacture custom goods for you based on instructions, specifications, or other directions you provide to us, we shall not be liable for the lack of sufficiency, fitness for purpose or quality of the goods to the extent attributable to such instructions, specifications, or other directions. We shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond our reasonable control.

CUSTOMER APPRECIATION CARDS INCLUDED WITH YOUR ORDER SHOULD ONLY BE ACCEPTED IF NOT PROHIBITED.

 

Patent/Trademark Disclaimer

Unless stated otherwise, no license or immunity under any patents shall be either granted or implied by the sale of Zymo Research Corporation products.

 

For Research Use Only

All of our products are intended for research use only. Not for use in diagnostic procedures.

 

Pricing/Terms

All prices are subject to change without notice. Payment terms are net 30 days from the invoice date unless an agreement has been previously established prior to ordering.

Zymo Research reserves the right to correct any errors in the online system before shipping and billing. If you suspect an error in pricing, please contact our Customer Service Department at: 1-888-882-9682 or email us: info@zymoresearch.com.

 

Returns

Goods may not be returned for credit except with Seller’s (i.e., Zymo Research Corporation) permission, and then only in strict compliance with Seller’s return shipment instructions. Returned Goods (other than defective products) must be returned freight prepaid by the Customer and will not be accepted without prior authorization of Zymo Research. The Goods must be returned in their original packaging and in resaleable condition. Certain items may not be returned for credit. These items include: diagnostic reagents, refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special orders; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging. Any returned items may be subject to a 20% processing (restocking) fee.

 

Delivery

All orders received before 3:00 pm Pacific Standard Time Monday through Friday will be shipped the same day via FedEx® Ground delivery unless otherwise stated or requested. Shipping charges are prepaid and added to the invoice.

 

Promotional Codes/Discounts

Unless specified, promotional codes cannot be combined with any other offers or codes.

 

Bulk Order/OEM

Zymo Research Corporation manufactures most of the products it sells and is pleased to offer discounts on bulk orders including those for OEM purposes. For inquiries, please write us at: busdev@zymoresearch.com.

 

Sample Kits

Sample kits are available for the evaluation of some of our products (see specific product pages on our website: www.zymoresearch.com). Sample kits must be shipped to a valid business or institution address. Limit one kit of each type per customer for a maximum of three (3) kits.

Please take note: Once a laboratory reaches the three sample kit maximum, they will no longer be able to order free sample kits. Be sure to consult your department head prior to ordering to ensure that a previous order for the same sample kit was not already placed. Also, be sure to share your results with your entire laboratory and consult your fellow colleagues for their past results. Thank you for using our sample kit program.

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