Information Technology (IT) Intern

Job Summary:

Zymo Research is looking for a dynamic individual to join our IT team. In this role you will provide technical support and assistance to end users. This role involves identifying, researching, and resolving various technical issues. The IT intern will manage and track support requests through the helpdesk ticketing system, ensuring timely and effective resolution.

If you are passionate about directly contributing to scientific advancement in a highly collaborative environment, we want you! This position is a part-time summer internship with working days on Monday, Wednesdays, and Fridays.

Essential Duties and Responsibilities:

• Identify, research, and resolve technical problems.

• Respond to, document, track, and monitor IT related issues using helpdesk tickets.

• Install/configure workstations and printers according to company standards.

• Perform necessary software installation and configuration according to company standards.

• Document as required any policies and/or changes to existing policies.

Education and Experience:

• A B.A. in Computer Science or Information Technology or currently enrolled in a B.A. in Computer Science or Information Technology program

• A minimum 3.0 GPA is required for consideration.

• Knowledgeable in current Windows, Linux, and OSX environments

• Proficient in current versions of Microsoft Office Suite & O365

• Knowledgeable in TCP/IP, Security & Networking

Preferred Experience and working knowledge of:

• Windows 10 and 11

• Current Windows Server versions (2019,2022 and 2025)

• Active Directory & Group Policy

• Group based file permissions

• Software installation

• Network infrastructure - VLANS, IP address, routing, VPN, DNS

• Linux systems

• Cloud systems

VOIP phone system

AWS & Google Cloud

Azure & Office 365

• Software license management

• Manage and maintain various hardware as required

• Printers, scanners, and copiers

About Us:

Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.

Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Compensation:

The estimated base compensation range for this position is $20/hour at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Equal Employment Opportunity Employer:

Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

Location: 

Onsite – Zymo Research Operations – 2911 Dow Ave, Tustin, CA 92780